Patient Testimonials

Dentist Reviews about Williams Lake Smiles!

Over the past eight years you have replaced four of my teeth with implants. For me, the results have been excellent. I wish implant technology had been available thirty or forty years ago. Now that it is, I can unhesitatingly recommend it, even for one who is closer to eighty than seventy.

Graham

I hate going to the dentist. Due to events in the past the fear of something going drastically wrong makes it even that much worse, but with my last visit I felt very safe at the hands of both Dr. Wassenaar and his very kind and capable assistant. I felt very safe, comfortable and well cared for. For that, I am truly grateful and thankful. Thank you so very much for the expert level of care I received at your office. Going to the dentist wasn’t as scary as I feared it would be. I shall return!

Lyn

It was the best dental experience I have ever had. Very relaxing, beautiful office (wow, that guest bathroom is amazing, complete with samples of lip balm!), nice staff members, everyone seems so relaxed – passes on a whole relaxing mood to the patient. Thanks for all you do!

Christine

Your office was the least clinical dental office I have visited. I was greeted promptly and made to feel welcome immediately. Many clinics and offices have a policy on customer service, but your office seems to have taken that to the next step, yours seems to have a culture of excellent customer service. From the receptionist to the hygienist and on to Dr. W, I was treated with respect, dignity and extensive. I related the experience to my wife later as the difference between shopping at the apple store or any other store. They both may sell similar products but one is vastly superior in how it treats its customers. Your office has brought that experience to the field of dentistry. Thank you.

Morgan

Completely professional from greeting to end of visit. I feel fortunate to have Dr. Wassenaar as my dentist. I feel like my dental needs have been very well taken care of for years. It gives me peace of mind to know I’m looked after so well. I have been absolutely happy with the dental care I receive from Dr. Wassenaar and the staff. I consider my dental care to be a huge part of my overall health and want to thank all the staff for their professionalism and friendly, courteous service. Smiles all around!

Ron

The team handled my daughter’s anxiety beautifully. The team worked with the hiccup in the schedule with ease. The new hygienist is very friendly and thorough, and clearly is loving her job. She has successfully scared me into taking better care of my teeth Thanks.

Cindy

Our experience in your office was wonderful, could not have been better. Thank you for helping us so quickly and professionally. We will be back in to see you as my 13 year old daughter needs braces.

Johnathon

The entire staff was great. They are always smiling and friendly. I always feel welcome there. I cannot think of anything that I would change as for services or ways to make me feel comfortable. I think it is perfect as it is.

Shannon

Your team was excellent. I have always had great customer service at your office and never left without understanding current and future procedures.

Lyn

Very personable reception, with discussion and patience and a personable level. I appreciated the time allowed toward interruption in this initial consultation so that I could step out to pick up a friend who was waiting following his eye appointment – unfortunately our appointment times had overlapped.

Gaylene

I really appreciated the one woman who assisted Dr. Wassenaar with my appointment. Very pleasant and entertaining. Dr. Wassenaar is very professional and good at explaining to me what is needed for my dental health and why. The women at the front desk were very friendly and helpful as well. I would highly recommend this clinic.

Monica

Everything is great. I like the fact you stay on top of new technology pertaining to procedures, equipment etc. Thanks.

Les

Everyone was fantastic and friendly. It is nice to see a work atmosphere where everyone seems to be happy with each other and their jobs. It makes the appointment go much smoother-making me feel more comfortable knowing the person I am dealing with is in the right frame of mind and happy to be there. The staff was very friendly and cheerful (that is nice to see… especially first thing in the morning)

Shannon

I must admit that out of tall the “professional services” I receive (doctor, optometrist etc etc) that your office provides the best services overall. You were on time as I did not wait on minute. Your staff from reception onto the dental hygienist and even yourself were all very friendly and professional. Great job really.

Robert

All the staff are wonderful! The dental assistants are a treasure, wonderful and great at their job. In my words the staff are “Earth Angels” very caring, inviting, and an asset to your company.

Tina

It is always a pleasurable experience to visit your clinic. The staff are always happy and the attitude is so positive. Keep the great atmosphere going!

Dan

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Covid-19 (Corona) Virus

                                                                     

                   

Our team at Williams Lake Smiles is excited to have the opportunity to welcome you back soon! Dr. Wassenaar, Dr. Dahia and the whole Williams Lake Smiles team appreciate your continued support and understanding as we continue to move through this difficult time

We are gradually reopening in the safest way to ensure that we take all precautions to keep both our patients and our staff healthy.

At this time, we are focusing on addressing emergency needs for our patients. Full dental services, including hygiene care, will be introduced gradually with priority booking to the patients that were delayed treatment during our time of closure. We will be contacting our patients to reschedule these procedures in the coming weeks.

Our office has always utilized personal protective equipment (PPE) that has exceeded all the recommended guidelines. We consciously designed our office with well-spaced, separate treatment rooms that allow minimization of aerosol transfer throughout the office. We have also added a brand new HEPA air management system to allow continuous air filtration in all treatment rooms and common areas to remove germs from circulating air. This puts us in a good position moving forward. However, in consideration of the ongoing COVID-19 pandemic we have instituted additional guidelines and protocols to ensure your safety and that of our team.

Upon returning to Williams Lake Smiles you will notice our new enhanced precautions:

-When you are scheduling an appointment, our staff will ask you a set of health-related questions.

-You will be contacted 48-72 hours prior to your appointment via email and asked a set of pre-appointment instructions and health-related questions. It is required that you complete this questionnaire prior to your appointment. We will have to reschedule your appointment if we are unable to complete this step. Please also give our administrative staff all the necessary personal contact information to expedite our communications with you and your family.

-We have implemented new protocol for scheduling your appointments and managing your insurance and financial transactions virtually to allow for a contactless exit from your appointment.

-There will be new arrival procedures to guide you from your car directly to treatment rooms to eliminate contacting surfaces and other patients.

-You will be asked the above screening questions again on your arrival to your appointment.

-Your temperature will be taken on arrival. Again, we will have to reschedule your appointment if your temperature is elevated.

-You will be asked to put on the provided shoe covers and disinfect your hands upon arrival.

-All non-essential companions will be asked to remain outside of the clinic during the appointment. This includes friends, spouses, drivers, parents, and other children.

-We will maintain social distancing in the reception area for essential caregivers and parents of minors if they absolutely cannot wait in a vehicle or outside the clinic.

-We have removed magazines and other items that can harbor or transfer germs of any kind

-Glass barriers have been added in our reception area

-We have enhanced clinic disinfection procedures before and after all appointments.

-You will see new personal protection equipment like visors, gowns, and different masks for our doctors and team to provide barriers against the smallest of germs.

-We have protocols to reduce or eliminate airborne aerosols during all dental procedures.

-We have enhanced continuous disinfection procedures of equipment and office fixtures like computers, keyboards, telephones, tablets, chairs, doorknobs, and buttons that may be touched unconsciously.

-We will be disinfecting all outside mail and packages that enter the building.

-We will have longer appointment times for you to prepare and complete all appointment tasks and duties in the safest and most comprehensive manner.

-Appointments will be managed to allow for social distancing between patients. That might mean fewer options will be available for scheduling your appointment.

We ask that, as we have so many patients to see, you treat your reserved dental appointment with the highest level of respect. Answer the screening questions honestly. Please arrive on time for your appointment. We may not be able to see you if you are late. If you miss your appointment it may be quite some time before we can get you back in.

We are committed to maintaining our high standard of dental health and safety under these new circumstances and appreciate your confidence in us.

We look forward to seeing you again and are happy to answer any questions you may have about the steps we are taking to keep you, and every patient, safe in our practice.

We are all excited to get back to work. Thank you for being our patients. We value your trust and loyalty and look forward to welcoming back our patients, neighbours, and friends.

Sincerely,

Dr. Rudy Wassenaar

Dr. Sophia Dahia

And the entire Williams Lake Smiles Team


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