Patient Testimonials

Dentist Reviews about Williams Lake Smiles!

Over the past eight years you have replaced four of my teeth with implants. For me, the results have been excellent. I wish implant technology had been available thirty or forty years ago. Now that it is, I can unhesitatingly recommend it, even for one who is closer to eighty than seventy.

Graham

I hate going to the dentist. Due to events in the past the fear of something going drastically wrong makes it even that much worse, but with my last visit I felt very safe at the hands of both Dr. Wassenaar and his very kind and capable assistant. I felt very safe, comfortable and well cared for. For that, I am truly grateful and thankful. Thank you so very much for the expert level of care I received at your office. Going to the dentist wasn’t as scary as I feared it would be. I shall return!

Lyn

It was the best dental experience I have ever had. Very relaxing, beautiful office (wow, that guest bathroom is amazing, complete with samples of lip balm!), nice staff members, everyone seems so relaxed – passes on a whole relaxing mood to the patient. Thanks for all you do!

Christine

Your office was the least clinical dental office I have visited. I was greeted promptly and made to feel welcome immediately. Many clinics and offices have a policy on customer service, but your office seems to have taken that to the next step, yours seems to have a culture of excellent customer service. From the receptionist to the hygienist and on to Dr. W, I was treated with respect, dignity and extensive. I related the experience to my wife later as the difference between shopping at the apple store or any other store. They both may sell similar products but one is vastly superior in how it treats its customers. Your office has brought that experience to the field of dentistry. Thank you.

Morgan

Completely professional from greeting to end of visit. I feel fortunate to have Dr. Wassenaar as my dentist. I feel like my dental needs have been very well taken care of for years. It gives me peace of mind to know I’m looked after so well. I have been absolutely happy with the dental care I receive from Dr. Wassenaar and the staff. I consider my dental care to be a huge part of my overall health and want to thank all the staff for their professionalism and friendly, courteous service. Smiles all around!

Ron

The team handled my daughter’s anxiety beautifully. The team worked with the hiccup in the schedule with ease. The new hygienist is very friendly and thorough, and clearly is loving her job. She has successfully scared me into taking better care of my teeth Thanks.

Cindy

Our experience in your office was wonderful, could not have been better. Thank you for helping us so quickly and professionally. We will be back in to see you as my 13 year old daughter needs braces.

Johnathon

The entire staff was great. They are always smiling and friendly. I always feel welcome there. I cannot think of anything that I would change as for services or ways to make me feel comfortable. I think it is perfect as it is.

Shannon

Your team was excellent. I have always had great customer service at your office and never left without understanding current and future procedures.

Lyn

Very personable reception, with discussion and patience and a personable level. I appreciated the time allowed toward interruption in this initial consultation so that I could step out to pick up a friend who was waiting following his eye appointment – unfortunately our appointment times had overlapped.

Gaylene

I really appreciated the one woman who assisted Dr. Wassenaar with my appointment. Very pleasant and entertaining. Dr. Wassenaar is very professional and good at explaining to me what is needed for my dental health and why. The women at the front desk were very friendly and helpful as well. I would highly recommend this clinic.

Monica

Everything is great. I like the fact you stay on top of new technology pertaining to procedures, equipment etc. Thanks.

Les

Everyone was fantastic and friendly. It is nice to see a work atmosphere where everyone seems to be happy with each other and their jobs. It makes the appointment go much smoother-making me feel more comfortable knowing the person I am dealing with is in the right frame of mind and happy to be there. The staff was very friendly and cheerful (that is nice to see… especially first thing in the morning)

Shannon

I must admit that out of tall the “professional services” I receive (doctor, optometrist etc etc) that your office provides the best services overall. You were on time as I did not wait on minute. Your staff from reception onto the dental hygienist and even yourself were all very friendly and professional. Great job really.

Robert

All the staff are wonderful! The dental assistants are a treasure, wonderful and great at their job. In my words the staff are “Earth Angels” very caring, inviting, and an asset to your company.

Tina

It is always a pleasurable experience to visit your clinic. The staff are always happy and the attitude is so positive. Keep the great atmosphere going!

Dan

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Covid-19 (Corona) Virus

Dear valued patients of Williams Lake Smiles,

We hope this finds all our patients and friends healthy and well as summer is supposed to be arriving! Fingers crossed that we will see some sunshine in the Cariboo soon!

Our clinic staff have been working hard through this "new normal" of COVID-19 and ensuring that our clinic is exceeding the regulations to create the most safe and comfortable environment for all our patients. In the field of dentistry, we have always been experts in infection control. Now we are establishing a modified workflow to go above and beyond in this endeavor.

We are starting to resume some scheduling of more routine procedures as well as emergency care at this time. Please feel free to contact our office if you have any questions about our current protocols or would like to schedule care.

Please respect our measures we are taking to ensure physical distancing within our office. This includes completing the COVID-19 prescreening form that is emailed to you before each appointment. We are also continuing to limit our waiting room to one person at a time and having patients complete payments and scheduling in their treatment room before exiting through the side door. This allows us to prevent interaction between patients whenever possible.

You may also find that we are slightly less flexible in our available appointment times for now as we are managing these new measures. We need to consider the amount of patients within our clinic at any time as well as stagger our patient entry and exit times.

Please be patient and kind as we all adjust to this protocol that is in place for the safety of all of us.

Take a few minutes to watch and share our latest instalment of Dr Wassenaar's appearance on the television program "The Wellness Hour". This interview outlines a lot of what we are doing to make sure that our patients have the utmost confidence and comfort in visiting Williams Lake Smiles at all times.

https://youtu.be/16Mdc2RF6Cw

Our first TV interview has enjoyed 860,000 views with world-wide sharing. We would love to hear your feedback.

We look forward to seeing you in our office soon.

Sincerely,

Dr Rudy Wassenaar

Dr Sophia Dahai

And all the Williams Lake Smiles team


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